Shipping Information

Shipping Policy

  • All orders are shipped within 48 hours of the order being placed.
  • Orders are shipped Monday–Friday, excluding national holidays.
  • Standard orders are shipped with international couriers (depending on your location).

Shipping & Processing Times

Once an order is placed, it will generally take 48 hours to be processed. Delivery time may vary depending on your country. For most addresses within Europe, Ireland, and the UK, parcels should arrive within 4–9 business days (excluding Sundays and public holidays).

Standard International Shipping
4–9 business days

Common Shipment Related Questions:

(1) Where can I find my tracking number?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.

(2) How can I track the status of my order?

After we have shipped your order, an email update will be sent titled "A shipment from order #****** is on the way". You will find your tracking number and information inside this email. If you cannot find this email, please reach out to our support team via the contact methods below.

(3) My package hasn't arrived and it's taking longer than expected. What should I do?

If your order is delayed, please contact our support team. We'll review your tracking information and help find the best solution.

Contact us:

support@trysouthmoon.com (available 24/7)